Service Management

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Interesting Times Ahead- How Will New Inkjet Devices Impact the Service Department

This article talks about the potential impact of inkjet devices on the traditional office equipment dealer financial model. It also covers potential methods to lessen the impact.

Service Management - 3 minutes read

Measure What Matters

This article discusses how managing to different metrics can have a significant impact on the profitability of the service department. Choosing the correct metric is vital for survival.

Service Management - 2 minutes read

Evaluating Service Performance

This article talks about the important metrics in managing a service department. It also highlights the impact of improving service performance on the dealership's profitability.

Service Management - 5 minutes read

Developing the Plan to Improve the Mean Copies Between Calls

This article describes the process dealers can use to improve the Mean Copies Between Calls. Improving that number will decrease costs and increase profit in the dealership.

Service Management - 6 minutes read

Parts and the Cost of Service

This article discusses the relationship between parts usage, proper inventory and technician training can positively impact the profitability of the service department.

Service Management - 2 minutes read

Put the Carrot Where You Want Your Techs To Go

This article discusses the reasons to create a bonus structure for technicians. It also discusses the need to make sure that the program is focused on the behavior you need.

Service Management - 1 minute read

Training is the Key to Service Success

This article contains information about the importance of training technicians. It reviews the various type of training available and the value of each.

Service Management - 3 minutes read

Optimizing Territory Management - One of the Keys to Efficient Service

This article discusses various approaches to territory management. It talks about why it is important, the different methods of territory management and provides a suggested tool.

Service Management - 2 minutes read

The Product Specialist - Why You Need One

This article discusses the advantages of having a technician designated as a product specialist. It outlines what his responsibilities should be.