One of the most important factors in the success of a copier dealership is the commitment to training. In my time working with dealers, one common factor in each of the most successful dealers is their investment in training. The successful dealers make sure that each technician is trained on the products they service.Benefits of TrainingTraining will benefit both the employee and the employer. In many cases, a dealer will say that it costs too much to send all the technicians to training. Dealers may decide to only send one technician to the factory school and hope he can train the other technicians.<img src="https://letcheck.b-cdn.net/3305/c24otoliqns4narttuc5_untitled_design_47_-1728280452850.png" style="width: 100%; height: auto; cursor: pointer;" draggable="true">This ignores the fact that an individual may only retain 30% of what they learned in class. If the technician comes back and remembers even 50% of what he learned, the technicians that he teaches will be down to 25% of what they need.Training benefits both the employer and the employee and we will discuss these benefits.Read the rest of the article in our free member's area, or on ENX Magazine.&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.enxmag.com/twii/service-management/2016/08/training-as-a-key-to-success/">https://www.enxmag.com/twii/service-management/2016/08/training-as-a-key-to-success/</a>

This article contains information about the importance of training technicians.  It reviews the various type of training available and the value of each.

Training is the Key to Service Success

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Training is the Key to Service Success

Training is the Key to Service Success

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