It is important to provide regular customer service training to your technicians. They are the face of your company. In most cases, your customers will see your technicians regularly and respect their opinions. If a positive relationship is maintained and the conversations properly filtered, the results will help your company grow.ExamplesRecently, I was helping a client with a major install and he related a conversation he’d had with the previous vendor. It was an example of a conversation that shouldn’t have happened. It was so bad, in fact, that it might have cost the previous vendor the account.It seems that the technician for the previous vendor was constantly highlighting internal problems.<img src="https://kajabi-storefronts-production.global.ssl.fastly.net/kajabi-storefronts-production/blogs/18369/images/PmOdfOaRREK2pe8J3BH3_Untitled_design_41_.png" style="max-width: 100%; outline: black solid 1px; resize: none; color: rgb(85, 99, 112); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" draggable="true">For instance, he told the client that his company could not get the machine fixed because he had no assistance in troubleshooting the issue. He also stated that he could not order the parts that he needed because they were too expensive.This client’s experience reminded me of something that actually happened to me. While preparing for the install, I attended training for a third-party product. During this training, the instructor gave us a history of the company. It started out very positive, but at a certain point the tone changed, and he began to recite a litany of recent changes and the negative impact they had on the company’s ability to support their product.The result of his comments created a negative impression of the company and support and called into question the wisdom of using his product. I am sure that was not his intent, but that was the result.

This post describes the value associated with providing customer service training to technicians.  It outlines some principles that need to be at the core of this training.

Why Customer Relations Training Is a Must for Technicians

Learn how to grow and scale your online course business using our online course platform. EzyCourse blog is designed to teach you how to create and sell online courses.

Why Customer Relations Training Is a Must for Technicians

Why Customer Relations Training Is a Must for Technicians

Related Posts

Don’t Spend $25 on $5 Work: How to Make Your Labor More Efficient

Protect the Power to Protect Your Bottom Line

Creating a Uniform Process for Your Business: How to Do It and Why

Five Reasons Why Training for the Future Matters

Toner Control and Service Profitability