This course is designed to help technicians of all skill levels become better at their craft.  It presents a logical and systematic process to follow.

About Your Instructor and the Class

Outline and Objectives

Pre-Course Assessment

Course Introduction

The Troubleshooting Process

Troubleshooting Process Summary

Troubleshooting Process Assessment

Troubleshooting Process

Collecting the symptoms, all of the symptoms is the first step in successful troubleshooting.

Collecting Symptoms

Interview the Client

Interview the Machine

Duplicate the Issue

Do the Same Thing Differently

Get the Customer to Help

Make the Machine Small

One More example

Collecting symptoms quiz

Collecting the Symptoms

In this section, we will work on how we can translate symptoms into an understanding of what the real problem is and how we can test it.

The symptoms we are going to troubleshoot.

What is the Problem, What Can Cause the Problem and How Can I Test it.

Testing The Machine

Testing The Machine 2

Testing the Machine quiz

What Can Cause The Problem, and How Can I Test It?

Where Do You Go Next

End of course assessment

Resources

Course Wrap Up

This course provides critical training on how to effectively troubleshoot.  We review principles that apply to troubleshooting in general with specific application to the imaging industry.  The course is a combination of video and written material and inc

Introduction to Troubleshooting

Basic

Lato

Poppins

22ctymgmt

Primary Menu

System Defaults

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Introduction to Troubleshooting

Kenneth Edmonds

Course content