This module covers the definition of a manager/supervisor is, the difference between leadership and management, and the difference between coaching and mentorsh

Video For Part 1

Quiz on Week !

What is a Manager - Part One

Training - 100 day plan - Mentoring - Managing Time

Week one downloads

Time Management and Training Review

Week Two Video

What is a manager - Part Two

Hiring Process

Recruiting and Hiring

Recruiting, Testing, Interviewing, and Hiring

Hiring People

Review of the Factors that affect motivation, and also things that might harm motivation.

Motivating People Class

Motivation Quiz

Motivating Your Team

Training, Setting Expectations, and Evaluations

 Effective Training and Retention Strategies in Managed Print Services

Retention and meetings

Retention and Meetings Quiz

Retention and Meetings

This module covers the skills and activities that will promote happy customers.

Customers external and internal

Effective Customer Service and Technical Support Strategies

Managing Customers

This module is the first in our series on Service specific subjects.

Social Media Service Metrics Labor and Parts

Leveraging Social Media and Managing Parts Costs for Business Success

Continued discussion of metrics that are important in service.

Cost of Labor, Accountable Time, Net New Clicks

Cost of Labor in Business Operations

Equipment and Pricing

Review of the Module On Pro-Finanace and Understanding Numbers

Equipment and Pricing and Understanding Numbers

Equipment Pricing, Increasing Revenue and Political Capitol

Equipment Pricing, Increasing Revenue, and Political Captial

One Minute Manager Quiz

Customers for Life Quiz

Leaders Eat Last Review

The Coaching Habit Quiz

Book Reports

Learn the skills and acquire knowledge to improve your management abilities.  These are things no one taught you.

Service Academy V2.0

Basic

Lato

Poppins

22ctymgmt

Primary Menu

System Defaults

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Service Academy V2.0

Kenneth Edmonds

Course content

Includes