In this module we are going to consider the typical duties associated with being a service supervisor or service manager.

Introduction to Service Management

Mastering the service managers role

Supervisor's Role and Responsibilities  Welcome back, service department leaders! In this segment, we'll be diving into the crucial role of a supervis

Are you a leader or a boss?

Leadership Vs Management

Leadership Vs Management part 2

Becoming a leader

Understanding What a Manager Is

What is Management part 2

Coaching Vs Mentoring - What is Coaching

Coaching Vs Mentoring - Mentoring Part 1

Coaching Vs Mentoring - Mentoring Part 2

Mentoring Skills Part 1

Mentoring Skills - Part 2

Coaching Skills - Part 1

Coaching Skills - Part 2

Coaching Skills - Part 3

Technicians Mantra - Part 1

Technicians Mantra - Part 2

Technicians Mantra - Part 3

Review

Supervision

What is the role of a supervisor

This module will cover in detail the process of getting new people successfully brought onboard the company

What is the career path 

Define you candidate

Recruiting Never Stops

Narrow the Field

Checking and Testing

Interviewing

Hiring

Recruiting - Testing - Interviewing - Hiring 

100 Day Plan

Formal Training

OJT Training

Supplemental Training

Onboarding and Training

This module will review information about the necessity of motivating your team, factors that affect motivation and strategies for successful motivation.

Introduction to motivation

What is motivation

What Motivates People

Motivating Your Team

This module covers the value of customers to the department and the company, and how to build enduring customer relationships and to create raving fans.

Understanding Customers

Unhappy Vs Unreasonable Customers Internal Customer Service

Building Customer Relationships

This module covers the specific things needed to understand the financial and practical aspects of managing a service team, ensuring the department meets the fi

Social Media - Service Metrics

Business Planning

Factors Affecting Service Profitability

Analyzing and Planning

Managing Service

In this course, you will learn the necessary skills to become a better manager and generate more profit for you company.

Service Management Academy

Basic

Lato

Poppins

22ctymgmt

Primary Menu

System Defaults

Primary color

Primary color hover

Heading text color

Body text color

Banner text color

Primary button text color

Primary button text hover color

Secondary button background color

Secondary button background hover color

Secondary button text color

Secondary button text hover color

Navbar item background color

Navbar item text color

Navbar item text hover color

Service Management Academy

Kenneth Edmonds

Course content

Includes