Ken Edmonds is the driving force behind 22nd Century Management, where he leverages over 40 years of experience in the technical and business management sectors to empower service managers and business leaders. With a career that spans roles at industry giants like Sharp Electronics Corp and Konica Minolta Business Solutions, Ken has honed a unique expertise in service management, leadership development, and operational efficiency. Ken is the author of "Crisis-Proof: Building Resilient Businesses Through Disaster Response Planning," a comprehensive guide that equips businesses with the tools to prepare for and navigate crises effectively. He is also the author of "Copier Service Leadership Unleashed: The Ultimate Guide to Elevating Your Management Skills and Driving Results," a book that has become an essential resource for service managers looking to improve their leadership abilities and achieve outstanding results. As the founder and lead instructor at 22nd Century Management, Ken specializes in transforming undertrained managers into high-performing leaders. He offers tailored training programs that focus on key areas such as people management, leadership development, and the mastery of service metrics. His approach is deeply practical, drawing on real-world experiences to equip managers with the skills necessary to lead effectively and drive business success. In addition to his training work, Ken is an accomplished writer and thought leader, contributing regularly to industry publications like ENX Magazine and Office Technology Magazine. He also shares his insights through his blog and has developed a strong reputation for his practical, results-driven advice on service management. Ken's impact is evident in the testimonials from those who have attended his training programs. Participants praise his ability to present complex concepts in an accessible way, his engaging teaching style, and the tangible improvements they see in their departments after applying his strategies. When he’s not teaching or consulting, Ken enjoys sharing his knowledge through various speaking engagements, where he continues to inspire and guide the next generation of business leaders.