Resources for the Service Academy

Lesson

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5.

6.

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8.

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Date

4.22.24

4.29.24

5.6.24

5.13.24

5.20.24

5.27.24

6.3.24

6.10.24

6.17.24

6.24.24

7.1.24

7.8.24

7.15.24

7.22.24

Topic

Define Manager - Leadership - Coaching VS Mentoring

Training - 100 day plan - Mentoring - Managing Time

Cost of Hiring - Value of a Trained Tech - Define the Candidate

Recruiting - Qualifying - Hiring

Training - Setting Expectations - Evaluations

Correcting or Terminating - Retention

Compensation - Environment - Job Satisfaction

Understanding Customer - Building Customer Satisfaction

Unhappy Vs Unreasonable Customers - Internal customers

Social Media Service Metrics Labor and Parts

Cost of Labor, Accountable Time, Net New Clicks

Staffing, Planning Territories

Equipment and Pricing

Increasing Revenue Political Capital

Graduation Requirements

The following are the minimum requirements to successfully complete the course: Complete all homework Pass each quiz Submit Book Reports for all 5 books.

Reading List

The books listed below are required reading for the course. They are listed in the order you will need to read them. You should start reading as soon as possible. The One Minute Manager https://amzn.to/4bQWC3d Customers For Life https://amzn.to/4bIG79x Leaders Eat Last https://amzn.to/4aUqBGa The Coaching Habit https://amzn.to/3Kxk9Ko Tribal Leadership https://amzn.to/3X7PP0w You do not have to purchase these books, if you can find them in your local library, that is fine.

Instructor Contact Information

Here are the best ways to contact and connect with me. [email protected] Text (715) 602-0580‬ (Best) Cell 336.653.3699

Social Media - 22nd Century Management

https://www.linkedin.com/company/22nd-century-management https://www.linkedin.com/showcase/flatrateacademy https://www.22ctymgmt.com/blog https://www.linkedin.com/in/kenneth-edmonds https://www.22ctymgmt.com https://www.youtube.com/channel/UCmcq4i3fPqzkfKfznnPIGnQ https://twitter.com/22ndcty

Social Media - Traveling With a Chair

https://www.linkedin.com/in/travelingwithachair https://www.youtube.com/c/travelingwithachair Twitter and IG @kenEdmonds19 www.travelingwithachair.com

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