Over my 30-plus years in various roles within our industry, one common issue I’ve seen is the need for service managers to share knowledge. In my travels, working with two different manufacturers, I saw dealers constantly struggling to re-invent the wheel.I became convinced that individual service managers, and our industry as a whole, had the opportunity to get better if there was a way for them to share ideas.In most cases, the opportunities are not open to service managers. I attend BTA events regularly and there are two things I notice: there isn’t much content for service managers, and there are not many service managers attending even when there is content available. I do see owners and sales managers all the time, yet service generates the majority of the profit in a dealership.<img src="https://kajabi-storefronts-production.global.ssl.fastly.net/kajabi-storefronts-production/blogs/18369/images/ThSxRkyWTGijSRDzIw5V_Untitled_design_23_.png" style="max-width: 100%; outline: black solid 1px; resize: none; color: rgb(85, 99, 112); font-family: &quot;Open Sans&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" draggable="true">So it makes me wonder why these events aren’t more geared toward service.Most Service Managers Don’t ShareI believe that several factors create this situation. Service managers usually come from a technical background and like to solve their own problems. I know that I am guilty of this at times. Our background drives us to try and be heroes, but it impedes our progress.Continue reading in the free Member's area or in ENX Magazine&nbsp; &nbsp;&nbsp;<a target="_blank" rel="noopener noreferrer nofollow" href="https://www.enxmag.com/twii/service-management/2019/03/servicing-your-own-future-exploring-new-roadways-to-information-for-service-managers/">https://www.enxmag.com/twii/service-management/2019/03/servicing-your-own-future-exploring-new-roadways-to-information-for-service-managers/</a>

Servicing Your Own Future: Exploring New Roadways to Information for Service Managers discuss the various ways information is available to help service managers grow in knowledge.

Servicing Your Own Future: Exploring New Roadways to Information for Service Managers

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Servicing Your Own Future: Exploring New Roadways to Information for Service Managers

Servicing Your Own Future: Exploring New Roadways to Information for Service Managers

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